On our app you can use the following payment methods:
Visa, MasterCard, Maestro, American Express, QIWI, Boleto, bancontact, iDeal, Przelewy24, SMS Payment in Russia(MTC, MegaFon, Beeline, TELE2)
On our website (PC) you can use the following payment methods:
Visa, MasterCard, Maestro, American Express, Wire Transfer, Webmoney, Yandex.Money, Western Union, QIWI, DOKU, Mercado Pago, Boleto, bancontact, TEF, iDeal, Giropay, Sofort Banking, Carte Bancaire (Carte Blue), Przelewy24, SMS Payment in Russia (MTC, MegaFon, Beeline, TELE2), Cash Payment (Euroset, Syvaony, Russian Post), and FredyShop Pocket
During big sales such as brand shopping week, we're processing a large amount of payments at the same time. Some online payment providers may experience an overload and temporarily take their service offline. We suggest that you use another payment method to place your order or wait and try again later.
If you paid with a credit card, the money will be refunded to your card. It usually takes around 3-15 business days for the money to arrive.
If the refund process is marked "complete" but it looks like you did not get your money back yet, please check your bank account first. Some refunds are booked on the date of the purchase.
For example (see pic below) a customer paid for his order on January 15. He applied for a refund 2 months later. However, the bank showed the refund on the same date as his purchase.
If after carefully checking your bank statement (as suggested above) you still cannot find your refund, please contact our customer service team.
1. The bank statement should have an official stamp.
2. Please provide a bank statement from 2 days before the purchase date until 10 business days after the (completed) refund date. For example, if you paid for an order on November 11 and your refund was completed on November 24, please send us the bank statement that shows payments from November 9 - December 8.
3. Mark the purchase of the specific order in your bank statement so that it easy for us to find.
If you got an error message on our website, please check your order status. Because we process a lot of payments at the same time, it might take a while before the order status is updated. We hope we can count on your patience and understanding. For some payment methods, you might get redirected to another page of a third financial party. If you received an error message here, it is best to get in touch with your payment provider directly.